Delivery & Returns

Packages are generally dispatched within 2 working days after receipt of payment and are shipped via Royal Mail or Courier.  Please note that to ensure our skincare range is fresh we only produce small batches, so at times of high demand it may take slightly longer. 

Shipping fees include handling and packing fees as well as postage costs.  

Packages are amply sized and your items are well-protected.


Items can only be returned for a refund if they are unopened, unused and in a re-salable condition with all seals, packaging and any cellophane intact and must be returned within 30 days of despatch.  If you do not have your despatch note or invoice, please include an explanatory note quoting your order number and reason for return.

If your item has arrived in a damaged condition, please contact ARTA DESIGN as soon as possible by email at or by telephoning 01925 491710 and we will do all we can to resolve the situation as quickly as possible.